The role

About Southwark:

Southwark is a large, ambitious and progressive council with a ‘can do’ attitude and enviable reputation. As a council, we are successful, passionate and forward thinking. We are committed to our ‘Fairer Futures for All’ promise, which ensures that our residents and businesses are central to everything we do. 

Technology and Digital Services sits within the Customer Experience division of the Housing department.

Digital Delivery is a highly valued partnering service that enables the business to transform themselves and the services they deliver in a collaborative way in accordance with the council’s Digital Strategy. In that context Technology & Digital Services is striving to deliver the following vision:

- Support and enable Southwark’s digital vision

- Position IT as a strategic enabler

- Deliver a customer centric service

- Deliver an enterprise IT function which is modern and reliable, offering multi-speed IT capability


The Web Content Officer role is responsible for assisting with the design, development, maintenance and iterative improvement of the council’s web-services.


The Role:

The Web Content Officer will be curious by nature, this is not a highly technical role, but requires someone who can think about process and structure – how does information and content flow across our website.

Championing user-focused content and service design, the post holder will work closely with stakeholders and subject matter experts across the council to develop user-centric web services. This includes the creation of, or change to a transaction, product or content and stretches across digital and, where appropriate, offline channels.

Using evidence, data, user feedback and research, the Web Content Officer will create high-quality, user-focused content and easy to use online services.


About You:

The right candidate will bring a wealth of understanding around user centric design and content. You will show you understand the content will engage our customers and what process flows will allow customers to have the maximum positive experience of our website. You will have excellent project management skills, and be able to manage multiple projects at any one given point in time with a structured method, clear processes and regular reporting to stakeholders.

The Web Content Officer will need to show they have excellent communication skills, you will be influencing and engaging with both internal and external stakeholders at all levels. We want to see the ability to use Content Management Systems and generating web specific content. We also want to see a focus on user centric design.


How to apply

Please use the link below to go to our website for more information and our application portal.

For an informal conversation about this role please contact: Joanne Cumper on or call her on 0208 937 1142

Additional salary details

Benefits and more information:

An interest free season ticket loan is available for all members of staff.

An outstanding Pension Scheme. Southwark offers membership of its pension scheme, which is in line with the national Local Government Pension Scheme (a career average scheme).

Flexible working arrangements.


Additional Information:

The basic working hours for this role is 36 per week.

This role can be offered on a Fixed term contract for 1 year and part time permanent basis.

Candidates should be aware that there is a requirement to attend meetings outside normal working hours wherever this is necessary for the effective performance of the job.

Southwark has a strong flexible working ethos and believes in focusing on outcomes. Through taking this approach, we welcome flexible working including: a commitment to regular homeworking with technology to support this.

Recruitment timetable

Advert Closing: 9th December 2021

Interviews: 16 or 17 December 2021

We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.