The role
As Tree Administration Officer, you’ll be the first point of contact for all correspondence and enquiries relating to the Tree Service – from members of the public, local councillors, MPs and internal colleagues. Your role will ensure enquiries are handled efficiently, professionally and within corporate timescales.
You’ll support the day-to-day administration of our tree operations – issuing works orders, tracking progress, supporting budget management, and preparing performance reports. You'll also help coordinate internal communications, external stakeholder updates, and act as a key source of support for the Tree Service Manager.
Key Responsibilities
- Manage and respond to enquiries and complaints relating to trees and parks services, including Member and MP enquiries, ensuring timely and accurate responses.
- Issue works and monitor service contracts, ensuring compliance with delivery schedules and service standards.
- Prepare and present reports, data summaries and briefing notes for managers and stakeholders.
What You’ll Bring
We’re looking for someone who is highly motivated, solutions-focused and passionate about excellent service delivery. You will bring:
- Strong administrative experience, with excellent organisational skills and attention to detail.
- A proactive and flexible approach, with the ability to manage a busy workload and meet deadlines.
- Confidence working with IT systems – including Excel, Word and other data/presentation tools.
- A positive, can-do attitude and ability to work independently or as part of a team.
About Southwark
We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse and growing population.
At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.
Benefits and more information:
In your role, we want you to feel supported, challenged and rewarded. You will benefit from our family-friendly policies including flexible working, home working, and a local government pension scheme, plus many other staff benefits. You will join a motivated, driven and supportive team that strives for excellence and values its members. You will also be part of a successful and high-achieving development team that is making a real difference to the lives of residents in the borough. For more information about the wide variety of benefits you can take advantage of please visit our Staff Benefits page.
Recruitment timetable
Closing date 21/04/2025
Shortlisting date: 23/04/2025
Interview: 29/04/2025
*Please note, we reserve the right to close applications prior to the closing date indicated above - please apply as soon as possible - we look forward to receiving your application.
Guaranteed Interview Scheme:
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:
• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together programme. We particularly welcome applications from members of the Black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
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