The role
The Role:
Southwark Council are recruiting several Telecare Installation Officers to help replace community alarms across Southwark and Lambeth as part of the Digital Transformation of analogue phone lines.
Your role will be to Review clients who currently receive a service from SMART (Southwark Monitoring & Alarm Response Team) and where appropriate, visit them in their home to replace their analogue alarm to a digital type. There may also be additional equipment you will programme to the alarm and install in the person's home, eg smoke alarm, fall alarm.
SMART provide a call monitoring and response service to approximately 6,000 Southwark and Lambeth residents. The service uses Telecare (pendants and other technology) to enable our elderly and vulnerable residents to live independently and at home for longer, preventing the need for more intensive care and support services as well as reducing hospital admissions, for example, due to falls.
About Southwark:
We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse, and growing population.
At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.
About You:
We are seeking people who:
- Have an understanding and interest in technology
- Enjoy working with people who are older or who have complex health needs
- Value a role in a team but can also work on their own under pressure
- Are confident with problem solving
- Can demonstrate excellent written and verbal communication skills
Training will be provided in the programming and installation of the equipment as well as the paperwork you will be expected to complete. You may need to train other colleagues in the work you have been carrying out.
You also need to have a driving license and pass a Southwark Driving Assessment
This post is also subject to an Enhanced Disclosure and Baring Service application
If you would like to find out more about this post, please contact Alison Thrower- Programme Lead alison.thrower@southwark.gov.uk
For guidance is completing your application, please check this link
You need to give enough information for us to judge your suitability for the job
Additional salary details
This is a 12 months fixed term contract.
Benefits and more information:
https://jobs.southwark.gov.uk/why-us/
Recruitment timetable
Application Closing Date: 11.59pm on 10th March 2024
Interview and Assessment: WC 18th March 2024
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
Guaranteed Interview Scheme
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care, or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
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