Support Services Team Leader - INTERNAL ONLY

The role

As the Support Services Team Leader, you will play a pivotal role in overseeing transformation programmes, driving digital innovation, and ensuring the seamless implementation of projects and service improvements across Customer and Exchequer Services. You will report to the Head of Support Services and manage a team of 8 staff.

Key Responsibilities:

• Lead and manage change projects within Customer and Exchequer Services, ensuring effective implementation and realisation of benefits.
• Develop and implement project and programme management mechanisms to drive service excellence.
• Manage project financial resources and provide comprehensive reporting to senior managers.
• Communicate progress and developments to senior managers and stakeholders.
• Drive the digital strategy for Customer and Exchequer Services, identifying and leveraging technology to improve efficiency.

About you:

Are you a go-getter with a knack for managing projects and leading teams? Do you thrive in a dynamic environment where innovation and transformation are the norms? We need someone who:

• Loves a Challenge: You’re not afraid to dive into complex projects and come up with creative solutions. You enjoy finding new ways to improve processes and services.
• Tech-Savvy: You know your way around IT systems and digital tools, and you’re excited about using technology to make things better and more efficient.
• A Great Communicator: You can talk to anyone, from senior managers to team members, and get your point across clearly. You’re also good at listening and understanding different perspectives.
• Organised and Efficient: You can juggle multiple tasks and projects, prioritise your workload, and always meet deadlines. You’ve got a keen eye for detail and don’t let anything slip through the cracks.
• A Team Player: You enjoy working with others and believe that collaboration is key to success. You can lead a team, motivate them, and make sure everyone is on the same page.
• Innovative: You’re always looking for new ideas and better ways of doing things. You’re not afraid to challenge the status quo and try something different.
• Customer-Focused: You understand the importance of delivering excellent service and strive to meet the needs of our residents.

 

 

Additional salary details

About Southwark:

We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse, and growing population.

At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities.  Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.

This is a 6-month secondment open to internal candidates only

Benefits and more information:

- https://jobs.southwark.gov.uk/why-us/

Recruitment timetable

Application closing date: 11.59pm on 27th August 2025

Interviews will take place in the week beginning: 2nd September 2025

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible

Guaranteed Interview Scheme

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.

SWCINT

Attachments

• Job Description & Person Specification