The role
About Southwark:
Southwark is a large, ambitious and progressive council with a ‘can do’ attitude and enviable reputation. As a Council, we are successful, passionate and forward-thinking. We are committed to our ‘Fairer Futures for All’ promise which ensures that our residents and businesses are central to everything we do. If you want to make a difference at a local level, apply to Southwark Council today.
The role:
The Council is continuing a programme of modernisation and change to deliver on a number of key objectives with the aim of facilitating the Council in moving to become a modern, customer oriented organisation.
The focus for the role is continuous service improvement and customer service excellence in a front facing customer service environment.
To provide excellent customer service by handling customer transactions across the range of council services, ensuring they are comprehensively resolved.
To work with customers who visit the Service Point in the borough and respond to enquiries, concerns or requests.
About you:
You will have;
Knowledge of working in a customer services environment in a local government environment.
Effective interpersonal skills
Experience of working as part of a team and developing effective relationships.
Experience of using various computer applications including Microsoft Office Suite.
An understanding of various welfare benefits including housing benefits, council tax reduction and universal credit.
Experience of providing immediate health and safety assistance in the work place environment.
A motivation to assist various members of public; vulnerable, elderly and digitally excluded customers.
For further information and to arrange an informal discussion, please contact: Michael Mendez, Customer Service Manager - michael.mendez@southwark.gov.uk.
Additional salary details
More information and benefits:
https://www.jobsatsouthwark.co.uk/why-us/
Recruitment timetable
Closing date: 06.02.2022
Interview date: Week commencing 14.02.2022
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
SWC1
Attachments
