The role
Can you help Southwark Council to shape a brand new leisure service that supports all its residents to lead healthy lives?
Southwark is a large, ambitious and progressive council with a ‘can do’ attitude and enviable reputation. As a council, we are successful, passionate and forward-thinking. In June 2023, Leisure Services transferred to full council management. This is a unique opportunity to be part of building a new future for leisure services in Southwark.
We are on the lookout for a talented and experienced Service Membership Manager to take on this vital role across the boroughs leisure centres, we need someone who will develop and manage the growth of the boroughs membership. You will be a vital part of the team owning and delivering member retention and coaching, supporting, and developing a group of site-based Membership Managers and their Teams.
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The post holder will be required to evaluate and develop the overall sales process and performance to encourage healthy activity and help reduce health inequalities in the borough.
Reporting to the Leisure Commercial Manager, the successful candidate will have a passion for delivering excellent customer service. The successful candidate will have experience in membership sales management, demonstrate excellent health and safety management, customer care, retention of existing members and driving the performance of the membership product across the centres in the borough.
The role will sit in the Environment, Neighbourhood and Growth department, which is responsible for the day-to-day management of parks and open spaces, trees, sports and leisure, cemeteries, youth and play, highways, roads, parking, refuse collection, street cleansing, culture and libraries.
About You:
• Hold a diploma or above in a business, sales management or a sales / business based qualification or equivalent.
• Good knowledge of commercial and competitive marketing, preferably in the leisure industry
• 3 years management experience in a health & fitness / leisure centre environment, with specific experience as a Head of Sales, Director of Sales, or Senior Sales Manager
• Experience/Knowledge of using CRM to manage the sales process and forecast sales. Experience of successfully managing multiple stakeholders and projects.
• Experience in Financial awareness and understanding. Previous budgetary control experience.
Additional Information:
• Job type – Permanent (Full Time)
• Will be required to work occasional weekends and evenings to meet the needs of the service.
• Basic DBS check required.
• Comply with and promote the Council’s Equal opportunities policy
If you would like to informally discuss this role, please contact Natalie Davies-Lane, Leisure Commercial Manager, at Natalie.Davies-Lane@southwark.gov.uk
Additional salary details
Benefits and more information:
In your role, we want you to feel supported, challenged and rewarded. You will benefit from our family-friendly policies including flexible working, home working, and a local government pension scheme, plus many other staff benefits. You will join a motivated, driven and supportive team that strives for excellence and values its members. You will also be part of a successful and high-achieving development team that is making a real difference to the lives of residents in the borough. For more information about the wide variety of benefits you can take advantage of please visit our Staff Benefits page.
Recruitment Timetable
Advert Closing Date: 11.59pm on 29th September 2023
Interview Date: 11th October 2023
We are an organisation that is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
Guaranteed Interview Scheme
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care, or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
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