The role
Support Services is pleased to offer a 12 month secondment/fixed term opportunity for the role of Service Development Officer.
Service development within Customer Services and Exchequer plays a crucial role in supporting operational and service delivery across the division. Taking the lead to source and implement new ways of working, with a focus on new technology and value for money, the successful candidate will be a forward thinking individual with a strategic and methodical approach to service improvement and delivery.
About Southwark
We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse and growing population.
At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.
About you:
We are seeking people who:
- Has ability to work independently, with a high level of creativity, within broad instructions and objectives;
- Is strategic thinking with knowledge of project management;
- Has the ability to undertake detailed research to produce, collate and disseminate management and service information;
- Has good working knowledge of statistical applications (e.g. Excel, PowerBI) and report writing, demonstrating excellent oral and written presentation skills;
- Is highly effective communicator, influencer and negotiator with experience of working with key stakeholders, partners and external organisations;
- Has Understanding of the relationship between policy and operational procedures with an insight into current government and council policy agenda; and
- Is highly organised with the ability to work to tight timescales with an eye for detail.
For an informal conversation about the role please feel free to contact paul.anderson@southwark.gov.uk or Jorge.castano@southwark.gov.uk
Additional salary details
Please be advised that this is a 12 months fixed term contract.
Benefits and more information:
https://jobs.southwark.gov.uk/why-us/
Recruitment timetable
Application Closing Date: 11:59pm on 17th March 2024
Interview Date: Week commencing 25th March 2024
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
Guaranteed Interview Scheme
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care, or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
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