The role
Support Services has an exciting fixed term opportunity for Service Development Officer.
As the Service Development Officer, you will support the operational Customer and Exchequer Services teams in delivering exceptional service. In a dynamic environment focused on continuous improvement, you will play a key role in enhancing both the cost-effectiveness and quality of our services. The role will directly contribute to optimising service delivery, ensuring that we consistently meet and exceed customer expectations while maintaining operational excellence. The role will take the lead to source and implement new ways of working, with a focus on new technology and value for money,
About you:
We are seeking an individual who can work independently with creativity and strategic insight, particularly in project management. You will have strong research abilities to produce and disseminate information, alongside proficiency in statistical applications (e.g. Excel, PowerBI) and report writing, demonstrating excellent oral and written presentation skills. You will be skilled in influencing and negotiating with key stakeholders, and have a good understanding of the relationship between policy and operational procedures with an insight into current government and council policy agenda. You will have strong organisational skills and attention to detail, especially when working to tight deadlines. You will be a forward thinking with a strategic and methodical approach to service improvement and delivery.
If this sounds like you, we’d love to hear from you! Join our Support Services team and help us drive positive change in our services. Apply now and be part of our exciting journey!
About Southwark:
We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse and growing population.
At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.
Additional details
We will only consider applications from internal candidates, that are current employees or agency workers on an active assignment. We encourage any internal staff to to gain agreement from their substantive line manager if considering this is as a secondment opportunity.
Please note this opportunity is for a fixed term contract/ secondment for 6 months.
Full time, 36 hours per week.
For an informal conversation about the role, please feel free to contact paul.anderson@southwark.gov.uk or jorge.castano@southwark.gov.uk
Benefits and more information:
In return for all your hard work, skills and experience, you will receive:
• A competitive base salary (pro rata for part time staff)
• Strong supportive senior management team
• Regular one to one supervision
• Professional development & training opportunities
• Clear career development pathways
• Agile and flexible working arrangements
• Local Government Pension Scheme (LGPS)
• Season ticket and cycle loans
• Annual Leave starting at 29 days per year, increasing to 37 (with length of service) (pro rata for part time staff)
• Wellbeing programme
• HSF Health plan and eye care scheme
• EAP employee assistance programme, confidential counselling and support
• Social clubs and staff groups
Guaranteed Interview Scheme:
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:
• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition
Recruitment timetable
Closing Date: 1st September 2024 at 23:59
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible to avoid any disappointment.
Interview Date: week commencing 9th September 2024
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together programme. We particularly welcome applications from members of the Black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
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