The Role
For many people in the Council, contact with the Corporate Facilities Management (CFM) service desk will be the principal and sometimes the only time they communicate with the facilities management team.
We are therefore looking for a Service Desk Supervisor with excellent administrative skills and great customer focus. You must be able to provide a friendly and proactive service to our customers, whilst ensuring your staff efficiently and effectively handle each query through various channels – email, telephone and directly via the service desk APP.
About You:
- We are looking for someone with an understanding of the hard and soft services aspects of facilities management and the ability to explain an issue in simple and accurate terms, including to a non-technical audience.
- You need to be confident in investigating and co-ordinating responses to requests for emergencies, urgent and routine reactive repairs and maintenance from customers; identifying the appropriate Client Manager and liaising between CFM staff, the customer and contractors.
- You must have excellent written and verbal communication skills and be able to display understanding and empathy to customers when responding to complaints either verbally or in writing.
- You need to be a self-starter with a good degree of initiative and self-motivation and can deliver effective work without the need for close management. You must be comfortable with working under pressure and dealing with challenging situations.
Application Process:
If you are interested in applying for this role, please complete the application form and submit your suitability for the role, by using the Personal Specification to highlight your skills. The Personal Specification can be found at the bottom of this page under attachments.
Additional Details
INTERNAL ONLY
We will only consider applications from internal candidates that are current employees or agency workers on an active assignment.
Recruitment Timetable
Closing Date: 20 August 2020
Interview Date: 3 September 2020
(COVID-19) - information for job applicants Southwark Council are following the most recent Government guidelines surrounding Corona virus. During this period, we still look forward to receiving your application and if successful, we will be conducting interviews remotely via video link. Details will be confirmed via email, if successful.
Attachments