The role
The Role:
This permanent post is based within Corporate Facilities Management providing front line support to internal and external customers and stakeholders reporting building repairs and maintenance tasks.
We are looking for an enthusiastic leader with experience of leading a customer facing team ideally with a background in facilities management. You will manage the Facilities Management service desk team, supervising a team, supporting the council's operational FM delivery to a wide range of buildings used by staff, residents in supported living, customers, service users and members of the public.
The team deal with high volumes of calls and emails, the role is fast paced with pressing timescales and deadlines.
About You:
To be successful in this role, you will be a problem solver, quick thinker to solutions, have excellent interpersonal, leadership, workload management and ICT skills. The following areas. The selection criteria highlights the following areas:
- Knowledge and experience of Facilities Management service/helpdesk functions
- Proficient in helpdesk software packages, data base functions and MS Office
- Ability to negotiate and liaise effectively with a wide range of contractors, suppliers and property professionals
- Ability to use interpersonal and negotiation skills to communicate both orally and writing to service desk issues, complaints in a professional manner
- Ability to organise, plan and priorities workload effectively to meet deadlines and work under pressure
Benefits and more information:
https://jobs.southwark.gov.uk/why-us/
https://jobs.theguardian.com/minisites/southwark-council/life-at-southwark-benefits-and- more/
Additional salary details
Internal recruitment only
We will only consider applications from internal candidates that are current employees or agency workers on an active assignment.
Recruitment timetable
Application Closing Date: 24th April 2023
Interview Date : 28th April 2023
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the Black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
SWCINT
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