The role
The Role:
For many people in the Council, contact with the Corporate Facilities Management (CFM) service desk will be the principal and sometimes the only time they communicate with the facilities management team.
We are therefore looking for a Service Desk Supervisor with excellent administrative skills and great customer focus. You must be able to provide a friendly and proactive service to our customers, whilst ensuring your staff efficiently and effectively handle each query through various channels – email, telephone and directly via the service desk APP.
About Southwark:
We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse, and growing population.
At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.
About You:
- We are looking for someone with an understanding of the hard and soft services aspects of facilities management and the ability to explain an issue in simple and accurate terms, including to a non-technical audience.
- You need to be confident in investigating and co-ordinating responses to requests for emergencies, urgent and routine reactive repairs and maintenance from customers; identifying the appropriate Client Manager and liaising between CFM staff, the customer and contractors.
- You must have excellent written and verbal communication skills and be able to display understanding and empathy to customers when responding to complaints either verbally or in writing.
- You need to be a self-starter with a good degree of initiative and self-motivation and can deliver effective work without the need for close management. You must be comfortable with working under pressure and dealing with challenging situations.
Additional salary details
This is an 8 months fixed term contract, and We will only consider applications from internal candidates that are current employees or agency workers on an active assignment.
Benefits and further information
https://jobs.southwark.gov.uk/why-us/
Recruitment timetable
Closing Date – 11:59 pm on 4th October 2023
Interview Date – 13th October 2023
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
SWCINT
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