The Role
Client Services is pleased to offer a 12 month secondment/fixed term opportunity for the role of Senior Performance & Quality Officer (Members Enquiries).
Customer and Exchequer plays a crucial role in overseeing the complaints and members enquiries process for the Council. With a consistent focus on service improvement and delivery, the successful candidate will act as the conduit to improve responses/responsiveness to complex and multi service Members Enquiries. The successful candidate will be an excellent communicator with strong written skills, this person will help improve the current process though effective collaboration across all Directorates and with the ability to prioritise their workload effectively, work to deadlines and be a team player.
About you
We are seeking people who:
- Has the ability to co-ordinate, plan and prioritise the workload and meet deadlines when faced with conflicting priorities
- Has effective interpersonal skills, tact, diplomacy and listening skills to enable development of working relationships with customers, colleagues and all stakeholders.
- Has the ability to communicate effectively both verbally and in writing with a variety of people at different levels both in and outside the Council
- Has good working knowledge of statistical applications (e.g. Excel, PowerBI, Icasework) report writing and demonstrating excellent presentation skills;
- Has an understanding of the relationship between policy and operational procedures with an insight into current government and council policy agenda; and
- Is able to work independently and within teams to meet targets and deadlines.
Additional Information
For an informal conversation about the role please feel free to contact nicole.homer@southwark.gov.uk
Benefits and more information
https://jobs.southwark.gov.uk/why-us/
Additional salary details
Internal recruitment only
We will only consider applications from internal candidates that are current employees or agency workers on an active assignment.
Recruitment timetable
Application Closing Date: 16/05/2024
Interview date: WC 20/05/2024
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
Guaranteed Interview Scheme
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care, or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
SWCINT
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