The Role
Do you have the expertise to lead performance and quality assurance in Adult Social Care?
Can you use your skills to drive service improvement and better outcomes for residents?
Does the idea of influencing strategic decisions and managing impactful projects excite you?
If yes, we have the perfect role for you!
Our Adult Social Care Service is looking for a passionate and dedicated Performance & Quality Assurance Manager to join our team and help make a lasting difference.
About the Role:
This is a key role where you will lead and shape the performance and quality assurance function across Southwark’s Adult Social Care division.
You will:
- Lead service improvement projects and manage divisional performance reporting.
- Provide expert strategic advice on performance to senior managers and external partners.
- Develop and maintain quality assurance and audit programmes to ensure measurable service improvement.
- Oversee information governance systems and ensure the accuracy and integrity of performance data.
- Manage a small team and play a central role in supporting project delivery across the division.
This is an exciting opportunity for someone ambitious, analytical, and highly motivated, with the confidence to influence senior stakeholders and lead key strategic initiatives.
About You:
You will be an experienced leader and performance specialist with:
- Proven success in a similar role within social care or public services.
- Excellent understanding of performance frameworks, data analytics, and quality assurance methods.
- The ability to lead complex projects from inception to completion.
- Strong interpersonal, communication and consultancy skills.
- A proactive approach to driving continuous improvement across teams and services.
- Experience working with sophisticated data tools (e.g. Power BI) and managing statutory returns.
About the Team:
Southwark’s Adult Social Care division is part of a progressive, forward-thinking council with a strong commitment to improving outcomes for our residents. You will join a supportive and inclusive team that values innovation, accountability, and continuous learning.
We are proud of our dynamic working culture, where professional development is encouraged, and contributions are recognised. You’ll have the opportunity to collaborate across departments and work directly with senior leaders and partner organisations.
For detailed qualifications and requirements, please review the job description and person specification located at the bottom of the advert.
Contact Information:
For an informal discussion about the role, please contact Heena Butt at Heena.Butt@southwarl.gov.uk.
This post requires a satisfactory Disclosure and Barring Service (DBS) DBS check at Enhanced level.
Benefits and more information:
In your role, we want you to feel supported, challenged and rewarded. You will benefit from our family-friendly policies including flexible working, home working, and a local government pension scheme, plus many other staff benefits. You will join a motivated, driven and supportive team that strives for excellence and values its members. You will also be part of a successful and high-achieving development team that is making a real difference to the lives of residents in the borough. For more information about the wide variety of benefits you can take advantage of please visit our Staff Benefits page.
Recruitment timetable
Advert close date: 11:59pm on 29th June 2025
Shortlisting date/s: 3rd July 2025
Interview date/s: 10th July 2025
The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment.
Guaranteed Interview Scheme:
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care, or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together programme. We particularly welcome applications from members of the Black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
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