The role
You will work closely with the other teams within Homeownership Services and also internally across the Council to resolve customer enquiries and improve the service to our customers.
This position offers the opportunity for valuable experience for staff wishing to take on a new challenge.
Key Responsibilities
- To be responsible for the management and support of the lettings officers, ensuring good governance, and that priorities are met in accordance with relevant council policies and legislation.
- Supporting the homeownership managers to achieve continuous improvement by reviewing the policies, procedures and processes.
- To achieve such targets that may be set for the service by the Council and/or the Homeownership Manager and to ensure service provision is properly controlled and monitored.
- To take ownership of achieving your own letting target whilst operating as an effective team member.
How will you make an impact as our Senior Lettings Officer?
- Experience of staff management and a strong knowledge and understanding of all aspects of database/systems management and online access to services.
- An understanding of and commitment to equal opportunities and anti-discriminatory practice in both the workplace and service delivery.
- Experience of and ability to make decisions which are informed by analysing information from customers and systems.
- Ability to prioritise work effectively, to meet deadlines and to deal with conflicting priorities.
- Ability to work to set standards and targets. Effective time management skills
- Ability to work on own initiative and be self-motivated and committed to providing a service to customers.
- Evidence of a strong customer focus and ability to contribute to continuous improvement.
Additional salary details
Do you have the drive and inter personal skills to build and manage a small team of lettings officers, working with the Homeownership Manager to achieve excellence. This is a new role so we are looking for someone who can lead a team who have experienced change and develop them to succeed. You should have experience of people management and knowledge of lettings, licences/tenancies/contracts.
We are recruiting for a Senior Lettings Officer for the garages team to work in Homeownership Services based at Tooley Street, London SE1. The senior lettings officer will be working as part of Exchequer Services to provide a high quality, customer focused service to our customers. Ensuring that we maximise income for the Council.
About Southwark Council
Southwark Council is the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues such as The Shard, The Tate Modern and Borough Market along with many social enterprises and we have a young, diverse, and growing population.
At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities.
Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.
Benefits and more information:
https://jobs.southwark.gov.uk/why-us/
Recruitment timetable
Application Closing Date: 11.59pm on 8th July 2024
Interview Date: Week commencing 22nd July 2024
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
SWINT
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