The role
Internal Only
Existing Internal employees and agency workers currently on active assignment with Southwark Council are welcome to apply
Working with a team of 10 Temporary Accommodation Resident Service Officers (TA RSO), you will deliver a customer focused and responsive housing management service to our residents in Temporary Accommodation.
You will be the first point of contact for residents and act as a liaison with our partners to ensure excellent customer experience underpinned by proactive services that achieve high levels of customer satisfaction across non secure tenures.
Working collaboratively across the Council and with our partners, you will assist with innovative service developments in pursuit of high standards of delivery, in line with the department’s objectives.
As a front line officer you will be responsible for monitoring and inspecting properties and buildings to ensure they are maintained in good condition, including communal areas, and to ensure residents’ needs are being taken into account.
You will provide tenancy management services to residents within the framework of the tenancy agreement and relevant housing procedures. Working with vulnerable residents to ensure their needs are met, as well as engaging residents to be part of the improvements to their homes and local area. You will play a role in supporting residents on their journey to more secure housing.
TA RSO’s manage with the enforcement of tenancy conditions within temporary accommodation in accordance with council procedures and ensure the resolution of any anti-social behaviour. You will be working with other Resident Services Officers and other departments across the Council to manage repairs, health and safety issues and to tackle anti-social behaviour issues.
About You:
You must be an excellent communicator with a determination to provide a customer focused service to our residents. You must be able to engage with a range of stakeholders.
You will have excellent IT and organisation. skills with the ability to network across the Council to provide a high quality service delivery to our residents.
You will be expected to have a practical knowledge of social housing; an awareness of drivers and legislative changes that are having an impact in the sector.
(COVID-19) - information for job applicants: Southwark Council are following the most recent Government guidelines surrounding Corona virus.
During this period, we still look forward to receiving your application and if successful, we will be conducting interviews remotely via video link. Details will be confirmed via email, if successful.
SWC-INT
Recruitment timetable
Advert Closing Date: Tuesday 13 April 2021
Interview and Assessment date: Monday 19 April 2021
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