The role
About Southwark
Southwark is a large, ambitious and progressive council with a ‘can do’ attitude and enviable reputation. As a Council, we are successful, passionate and forward-thinking. We are committed to our ‘Fairer Futures for All’ promise which ensures that our residents and businesses are central to everything we do. If you want to make a difference at a local level, apply to Southwark Council today.
About the Role:
Working with a team of 10 Temporary Accommodation Resident Service Officers (TA RSO), you will deliver a customer-focused responsive housing management service to our residents in Temporary Accommodation.
You will be the first point of contact for residents and act as a liaison with our partners to ensure excellent customer experience underpinned by proactive services that achieve high levels of customer satisfaction across non secure tenures.
Working collaboratively across the Council and with our partners, you will assist with innovative service developments in pursuit of high standards of delivery, in line with the department’s objectives.
As a front line officer you will be responsible for monitoring and inspecting properties and buildings to ensure they are maintained in good condition, including communal areas, and to ensure residents’ needs are being taken into account.
You will provide tenancy management services to residents within the framework of the tenancy agreement and relevant housing procedures. Working with vulnerable residents to ensure their needs are met, as well as engaging residents to be part of the improvements to their homes and local area. You will play a role in supporting residents on their journey to more secure housing.
TA RSO’s manage the enforcement of tenancy conditions within temporary accommodation in accordance with council procedures and ensure the resolution of any anti-social behaviour. You will be working with other Resident Services Officers and other departments across the Council to manage repairs, health and safety issues and to tackle anti-social behaviour issues.
About You:
You must be an excellent communicator with a determination to provide a customer focused service to our residents. You must be able to engage with a range of stakeholders.
You will have excellent IT and organisation. skills with the ability to network across the Council to provide a high quality service delivery to our residents.
You will be expected to have a practical knowledge of social housing; an awareness of drivers and legislative changes that are having an impact in the sector.
Additional Information:
- This is a x1 FTC 6months position
- Standard 36 hours Monday - Friday
- Comply with and promote the Council’s Equal opportunities policy
For information, please see attached the job description for Resident Service Officer
Additional salary details
Benefits and more information:
- https://jobs.southwark.gov.uk/why-us/
- https://jobs.theguardian.com/minisites/southwark-council/life-at-southwark-benefits-and-more/
Recruitment Timetable
- Closing date: 11:59pm on 26th May 2023
- Interview date: 19th June 2023
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
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