About Southwark
We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse and growing population.
At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.
About Southwark Repairs
Southwark Repairs is a customer-focused service and we are working on our Improvement Plan to become a fit for the future service that put residents at its heart. We have an exciting opportunity for an enthusiastic and highly motivated person to become a contract officer within the repairs delivery team. In this role you will provide support to a range of housing professionals who deliver services that include legal disrepair, arbitration, fire safety, adaptations, repairs & works across Southwark’s housing stock.
The Role:
The Repairs Resolution Team are looking for someone to join our busy and high performing team.
The Repairs Resolution Team answer stage one complaints, members enquiries and enquiries on behalf of Southwark repairs and engineering services.
We see and work for the customer behind the reference number every step of the way.
We are going through an exciting period of change and working to really put the customer at the heart of a modern, cost effective service.
We put the customer at the heart of what we do and work to resolve issues as they arise and exceed customer expectations every step of the way.
About You:
You’ll be speaking with customers who are not always happy but by using your negotiation, empathy and customer service skills you’ll be able to turn the situation around and be the advocate and link for the customer between them and our officers and repairs partners.
You’ll be an integral part of this vision by being the link with our customers when things go wrong and ensuring we listen, and are honest, open and accountable with our responses and explanations.
We’re ideally looking for someone with a repairs or housing background but a willingness to put the customer first and go above and beyond with every case is essential.
Additional salary details
This is a 6 months fixed term contract
We will only consider applications from internal candidates, that are current employees or agency workers on an active assignment
Recruitment timetable
Closing date: 17/03/2024
Interview date: Week commencing 25/03/2024
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
Guaranteed Interview Scheme
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care, or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
SWCINT
Attachments
