The Role
About the Role:
We have an exciting opportunity for a Quality and Performance Officer Southwark Contact Centre, based at Queens Road, Peckham.
You will be working in a fast passed environment, within our Customer Experience Division. You will be monitoring and reporting on the quality of the service including training and developing improvements.
The post holder must demonstrate commitment and enthusiasm to promote the principle of equality in employment and service delivery. They must be familiar with and promote the Equality and Diversity Policy of the Council. As a senior manager, they also have a responsibility to promote equality in the workplace and to set the tone for behaviour between colleagues.
About the Team
Our ethos is based on the Fairer Future principal of ‘treating every customer like a valued member of our family’. We are an award winning Contact Centre looking to provide the right candidate with an opportunity to develop their skills and gain valuable experience to further their career. Moreover, to contribute to the continual improvement and development of Contact Centre services.
Additional Details
INTERNAL POSITION ONLY
This post has two roles: 1 x 3 Months FTC and 1 Perm
Existing Internal employees and agency workers currently on active assignment with Southwark Council are welcome to apply
FTC -BI Officer Secondment Role for contact centre (OOH timings 14:00 / 15:00 – 22:00/23:00
This is a 3 months Fixed Term Contract.The hours of work for this role may include unsociable hours, which will include evenings and weekends.
PERM- BI Officer Permanent Role for contact centre (In Hours 09:00 – 17:00)
This is a permanent Contract. Working in hours
Recruitment timetable
Closing Date: 31 May 2020
Interview Date: 8 June 2020
(COVID-19) - information for job applicants Southwark Council are following the most recent Government guidelines surrounding Corona virus. During this period, we still look forward to receiving your application and if successful, we will be conducting interviews remotely via video link.
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