The role
The role is that of a grade 9 Pre-Assignment Officer which sits in the Pre-Assignments team, Business Systems within the Homeownership Services.
To respond to enquiries raised by homeowners and their representatives engaged in property sales or re-mortgages.
To manage the council’s responses and back office processes to ensure they are robust in accordance with the relevant legislation, data protection policies and the council’s business plan.
To be a point of contact for queries and advice, externally and internally concerning information provided by the council to home owners who are selling or re-mortgaging.
To secure outstanding service charge payments and future liabilities using landlord and tenant, administrative, financial, legislative and interpersonal skills to deliver services.
To ensure that services are innovative and quality driven and:
- are responsive to customer needs and service requirements
- demonstrate clear corporate direction, vision and style within the statutory framework
- achieves effectiveness and efficiency in operation
- understands the legislative framework so as to be able to set procedures to maximise income
To assist with the delivery of the Council’s modernise objectives within Homeownership Services, including digital and systems transformation, and modern ways of working in accordance with the Council’s business plan.
About Southwark:
We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse and growing population.
At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.
About You:
- Right first time service delivery
- Can do attitude and demonstrable ownership and responsibility
- Passion, drive and commitment
- Service delivery which is focussed on the customer and shaped by putting yourself in the customer’s shoes
- Strong communication skills and ability to communicate in a range of formats
- Strong commitment to corporate working, team working and joint working with internal and external stakeholders
- Flexible attitude, always prepared to go the extra mile
Additional salary details
Internal recruitment only.
We will only consider applications from internal candidates that are current employees or agency workers on an active assignment.
Benefits and more information:
https://jobs.southwark.gov.uk/why-us/
Recruitment timetable
Application Closing Date: 11.59pm on the 1st October 2023
Interviews: 10th October 2023
Guaranteed Interview Scheme
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care, or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
SWCINT
Attachments
