The role
About Southwark:
Southwark is a large, ambitious and progressive council with a ‘can do’ attitude and enviable reputation. As a Council, we are successful, passionate and forward-thinking. We are committed to our ‘Fairer Futures for All’ promise which ensures that our residents and businesses are central to everything we do. If you want to make a difference at a local level, apply to Southwark Council today.
The role:
The position Senior office Advocacy Officer is for the period Ending 31st March 2023
The Senior Advocacy Officer is to provide and promote a professional, high quality, second line customer service to the Council’s homeowners and leaseholders processing information in response to enquiries, concerns or requests related to initial (first line) customer interactions.
Ultimately if leaseholders/homeowners are unsure or dispute any aspect of first line services received through various channels, the MSHO Advocacy Officer will offer advice and case manage through to appropriate conclusion.
The Senior Advocacy senior Officer also provides specialist advice to the council’s homeowners and leaseholders in regard to all aspects of the customer journey, council policy and contracts. By working with internal, expert stakeholders and the first line support in the MSHO customer service contact centre, Advocacy Officers will provide additional support in managing the specific needs of this customer group.
The senior Advocacy officer will also be responsible for Monthly Reports , Monthly Statistics, Quality reports , covering the Call centre Team leader and the Advocacy Operations manager during any absences .
Additional salary details
This is a part time role for 28 Hours per week
We will only consider applications from internal candidates, that are current employees or agency workers on an active assignment
Recruitment timetable
Closing date 16th March
Interview date W/C 21st March 2022
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
SWCINT
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