The role
The Role:
Can you help Southwark Council to shape a brand new leisure service that supports all its residents to lead healthy lives?
We are on the lookout for a talented and experienced Membership Manager to take on this vital role based at one of our busiest leisure centres, we need someone who will develop and manage the growth of the centres membership, working with the Service Membership Manager and site team. You will be a vital part of the team owning and delivering the centres member retention, sales targets, whilst coaching and supporting the team at site.
Reporting to the Service Membership Manager, the successful candidate will have a passion for delivering excellent customer service. The successful candidate will have experience in membership sales management, demonstrate excellent health and safety management, customer care, retention of existing members and driving the performance of the membership product at the centre.
The role will sit in the Environment, Neighbourhood and Growth department, which is responsible for the day-to-day management of parks and open spaces, trees, sports and leisure, cemeteries, youth and play, highways, roads, parking, refuse collection, street cleansing, culture and libraries.
About Southwark:
We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse, and growing population.
At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.
About You:
- Experience working in a customer facing environment, providing the highest levels of customer care
- Level 2 in Sales or Customer Service Practioner (or equivalent)
- Experience in supporting a team in sales environment
- Experience using CRM to manage the sales process and forecast sales.
If you would like to informally discuss this role, please contact Steve Embleton, Service Membership Manager - Steve.Embleton@southwark.gov.uk
Additional salary details
Benefits and more information:
- https://jobs.southwark.gov.uk/why-us/
Recruitment timetable
Application Closing Date: 11.59pm on 18th March 2024
Interview Date: 2nd April 2024
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
Guaranteed Interview Scheme
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care, or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
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