The Role:
Working face to face and indirectly with the public, you will provide a triage service, aimed at ensuring those in need, gain access to the most appropriate services.
You’ll play an integral part of our “One Front Door” services for children and families in Southwark. Key tasks will include gathering and providing information, processing new referrals into services, being mindful of strict deadlines and most importantly the need to safeguard and promote the well being of children and families.
About Southwark
We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse and growing population.
At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.
About You:
You will have excellent and well developed customer service skills as part of your daily role in providing a telephone screening service, advice, clarification as well as signposting.
Ideally you will bring knowledge of the responsibilities, duties and services in place to safeguard children and young people. In addition you have the experience to enable you make appropriate decisions about referrals and the skills needed to listen, gather and record essential information.
Your excellent IT skill will be in demand as well as strong interpersonal skills, reliability, stamina and highly developed organisational skills.
If you would like an informal discussion about the role, please do not hesitate to contact MASH Business Support Manager Zara Ridha on zara.ridha@southwark.gov.uk
Additional salary details
We will only consider applications from internal candidates, that are current employees or agency workers on an active assignment
Recruitment timetable
Closing Date: 13/11/2023
Interview: W/C 20/11/2022
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
Guaranteed Interview Scheme
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care, or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
SWCINT
Attachments
