About Southwark:
Southwark is a large, ambitious and progressive council with a ‘can do’ attitude and enviable reputation. As a Council, we are successful, passionate and forward-thinking. We are committed to our ‘Fairer Futures for All’ promise which ensures that our residents and businesses are central to everything we do. If you want to make a difference at a local level, apply to Southwark Council today.
The Role:
Working face to face and indirectly with the public, you will provide a triage service, aimed at ensuring those in need, gain access to the most appropriate services.
You’ll play an integral part of our “One Front Door” services for children and families in Southwark. Key tasks will include gathering and providing information, processing new referrals into services, being mindful of strict deadlines and most importantly the need to safeguard and promote the well being of children and families.
About You:
You will have excellent and well developed customer service skills as part of your daily role in providing a telephone screening service, advice, clarification as well as signposting.
Ideally you will bring knowledge of the responsibilities, duties and services in place to safeguard children and young people. In addition you have the experience to enable you make appropriate decisions about referrals and the skills needed to listen, gather and record essential information.
Your excellent IT skill will be in demand as well as strong interpersonal skills, reliability, stamina and highly developed organisational skills.
If you would like an informal discussion about the role, please do not hesitate to contact MASH Business Support Manager Zara Ridha on zara.ridha@southwark.gov.uk
Additional salary details
Benefits and more information:
- https://jobs.southwark.gov.uk/why-us/
- https://jobs.theguardian.com/minisites/southwark-council/life-at-southwark-benefits-and-more/
Recruitment timetable
Closing Date: 10/03/2023
Interview: 17/03/2022
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
Attachments
