About Southwark
Southwark is a large, ambitious and progressive council with a ‘can do’ attitude and enviable reputation. As a Council, we are successful, passionate and forward-thinking. We are committed to our ‘Fairer Futures for All’ promise which ensures that our residents and businesses are central to everything we do. If you want to make a difference at a local level, apply to Southwark Council today.
The Role:
The Local Support Team is responsible for income maximisation and administration of both the Emergency Support Scheme and the Hardship Fund. In the 7 years since becoming operational in 2015, the Local Support team have assisted Southwark residents secure over £33m in additional income, have provided them with essential items such as food, fuel and white goods and have made monetary awards to help those customers experiencing severe financial hardship.
We have developed essential and productive relationships and partnerships with our customers, other Council departments and external stakeholders. This has become ever more crucial with the continuing impact of welfare reform being experienced by residents of the borough. Excellent customer service skills, a flexible approach and an in depth knowledge of welfare benefits and welfare reform will therefore, be an essential requirement in this challenging but rewarding role.
You will work with a team of officers providing support, advice and guidance to vulnerable customers who are experiencing an emergency, crisis or disaster or who are suffering financial hardship.
About You:
As a Local Support Officer you will be key in ensuring that high quality advice and guidance is provided to residents, you’ll have experience of dealing directly with and advising customers and a commitment to putting customers first.
Additional salary details
We have two exciting opportunities to join the Local Support Team on a fixed term basis.
We will only consider applications from internal candidates that are current employees or agency workers on an active assignment.
Recruitment timetable
Advert Closing Date: 59pm on the 8th September 2022
Interview Date: 13th September 2022
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
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