The role
Are you passionate about making a positive impact in your community? Southwark Council is seeking a dedicated and detail-oriented Local Support Admin Officer to join our dynamic Local Support Team. This role is integral to ensuring our community members receive the assistance and advocacy they need.
As a Local Support Admin Officer, you will be at the forefront of our support services, providing essential administrative support to our officers. You will be responsible for processing referrals, offering assessment advice, and liaising with various departments within the council. Your role will include:
- Engaging with customers and stakeholders over the telephone and via email, providing crucial support and information
- Create and manage documents to facilitate services and ensure seamless referrals to the appropriate teams.
- Work closely with other council departments and external stakeholders to deliver comprehensive support solutions.
- Maintain accurate records and ensure all data is up-to-date and accessible.
- Assist in providing assessment advice and support to help clients achieve positive outcomes.
About You:
To succeed in this role, you will need to be a proactive, organised, and empathetic individual with a strong commitment to customer service. We are looking for someone who meets the following criteria:
- Proven experience in customer service, particularly via email, and adept at managing client interactions with empathy and professionalism.
- Excellent oral and written communication skills, ensuring clear and effective dialogue with customers and stakeholders.
- Strong skills in Microsoft 365 applications, including Word and Excel, and the ability to navigate and update computer systems efficiently.
- Exceptional interpersonal skills and a collaborative spirit, essential for working within a close-knit team environment.
- A natural aptitude for customer care, with a focus on providing supportive and positive experiences for our service users.
- Detail-oriented with the ability to keep accurate records and manage data proficiently.
- An understanding of benefits and entitlement rules (desirable) and the ability to assist in advocacy and assessment processes.
Additional details
We will only consider applications from internal candidates, that are current employees or agency workers on an active assignment. We encourage any internal staff to to gain agreement from their substantive line manager if considering this is as a secondment opportunity.
This post requires a satisfactory Disclosure and Barring Service (DBS) DBS check at Basic level.
Benefits and more information:
In your role, we want you to feel supported, challenged and rewarded. You will benefit from our family-friendly policies including flexible working, home working, and a local government pension scheme, plus many other staff benefits. You will join a motivated, driven and supportive team that strives for excellence and values its members. You will also be part of a successful and high-achieving development team that is making a real difference to the lives of residents in the borough. For more information about the wide variety of benefits you can take advantage of please visit our Staff Benefits page.
About Southwark:
We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse and growing population.
At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.
Recruitment timetable
Advert close: 11/07/2024
Shortlisting date: 15/07/2024
Interview date: 23/07/2024
Guaranteed Interview Scheme:
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:
• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition
SWCINT
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together programme. We particularly welcome applications from members of the Black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
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