The Role:
A modern library is about more than lending books. It’s a hub for the community, giving everyone access to greater information and understanding. For those of us working in Southwark’s libraries, it’s about providing a service that’s as vibrant, interesting and diverse as Southwark itself.
As a Library Officer you are the public face of our library service. You will be there to ensure we deliver a high level of customer care, while playing a key role in providing efficient and effective services.
Flexibility is key as you will be on hand to respond to a variety of customer needs, from answering enquiries and providing information accurately or signposting to other services, to helping organise and run all sorts of events and promotional activities.
You will also help ensure that our spaces are welcoming and attractive places to be by keeping them in good order, shelving and tidying resources, creating displays, and reporting faults as they arise.
About Southwark
We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse and growing population.
At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s
About You:
Flexible, adaptable and organised, you will not be afraid of taking charge of the building, staff and premises when required. You will have the strong customer focus that comes from working in a public-facing role coupled with excellent communication skills.
You must be enthusiastic about working with children, and be confident about delivering baby and toddler craft sessions or reading stories to groups.
You should have excellent digital skills to support customers with a range of IT needs, including delivering One-to-One IT sessions.
You will enjoy working as part of a team, able to work alongside colleagues and volunteers providing excellent customer service to the whole range of visitors to the library.
If this is you, we would like to hear from you.
Additional Information:
There are vacancies covering a range of hours – 36 or 18 hours per week. Please indicate on your application if you are interested in part-time, full-time or both.
Posts will include evening and weekend working – this could be up until 8 pm twice a week and alternate Saturdays
DBS check is required
Recruitment timetable
Closing date: 11.59pm on Weds 20 December 2023
Interview date: w/c 08 January 2024
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
Guaranteed Interview Scheme
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care, or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
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