Lettings Officer

The role

As a Lettings Officer, you’ll be at the heart of our mission and playing a crucial role in managing our portfolio of garages and non-residential properties.

Your mission:

• Delivery with precision: You'll play a crucial role within Exchequer Services, providing a high-quality, customer-focused service to our residents, utilising your exceptional organisational and time management skills to prioritise tasks.
• Budget Savvy: Your efforts will not only enhance the experience for our customers but also safeguard the financial health of the Council by managing budgets effectively and ensuring value for money.
• Advisory Guidance: You’ll be the face of Southwark Council for new tenancy applicants, guiding them through the process of securing their units, ensuring all documentation is meticulously verified, and providing accurate payment information to maximize income.
• Articulation Success: Your role is key in maintaining clear, regular communication with clients on our waiting list, ensuring they are always informed and up to date.
• Multi-tasking maestro: Take ownership of managing your own portfolio and individual targets whilst supporting the wider team.

How will you make an impact?

We are searching for a passionate and experienced person who will bring a blend of the following:

• You’re committed to fostering equal opportunities and anti-discriminatory practices.
• You bring proven experience in lettings, whether residential or non-residential services.
• Ability to analyse information from customers and systems empowers you to make thoughtful, informed decisions.
• A keen awareness of health and safety, fire safety, and property maintenance.
• You excel at prioritising tasks, meeting deadlines, and managing conflicting priorities.
• Working to set standards and targets motivates you to achieve outstanding results.
• Your excellent communication skills enable you to convey project requirements, provide updates, and address issues.
• Strong time management skills, you balance multiple responsibilities with ease.
• You are self-motivated and committed to delivering exceptional service to our customers
• This role offers requires the flexibility of travelling across various site across the Borough.

Additional salary details

Are you passionate about serving your community and looking for a role that makes an impact? At Southwark Council, we’re not just another council—we’re a large, ambitious, and progressive organisation with a bold vision for a fairer future for all. If you’re ready to be a part of something meaningful, we have the perfect opportunity for you.

About Southwark Council

Southwark Council is the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues such as The Shard, The Tate Modern and Borough Market along with many social enterprises and we have a young, diverse, and growing population.

At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals, and attend our universities.

Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.

Benefits and more information

https://jobs.southwark.gov.uk/why-us/

Recruitment timetable

Application Closing Date: 11:59 PM on 16^th of September 2024

Interview Dates: 26^th of September 2024

We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian, and ethnic minority communities to increase representation at senior management level in the Council.

Guaranteed Interview Scheme

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition.

 

Attachments

• Job-description-template-Lettings Officer - Shortlisting criteria version.docx