The role
We are looking for people who share our passion for customer service, accept only the best, and have the ‘can-do’ attitude that creates the positive atmosphere in our centres. As a person you’ll be engaging; always championing exemplary standards and service; and a leader capable of empowering you team.
Southwark Team Leaders are responsible for ensuring each shift goes off without a hitch. As Team Leader you will be developed so you can provide management coverage across all aspects of the centre, jumping in wherever needed and ensuring customers are happy. You’ll also ensure team members are deployed to the right places, and that they're clearly communicated with on a regular basis.
The position of Team Leader really gives you the opportunity to learn all aspects of the business in preparation for your next career step. We can supply training and development to help build your skills in leisure and management so you are ready for the next step in your career.
Key Responsibilities:
- Ensure that all areas of the facility achieves the highest possible standards of safety, cleanliness, security, operational effectiveness and efficiency in a professional manner and in accordance with all relevant policies, processes and procedures to support the Council’s aims and objectives
- To ensure that Recreation Assistants are always delivering the highest level of customer service, recognising and communicating its importance and relevance to the success of the operation
- Provide visible leadership to the team members on a day-to-day basis, ensuring performance is optimised, work is carried out to a consistently high standard and policies, processes and procedures are adhered too
- Take responsibility for customer comments and complaints while on duty and handle them courteously and professionally, with issues being recorded, and escalated if necessary, to the Duty Manager
About Southwark:
We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse and growing population.
At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.
Additional details
Required Skills and Experience:
To be successful as a Team Leader, you will need previous experience in the leisure, fitness, or hospitality and service industries; along with excellent communication and people skills, and a "can-do" attitude - nothing is too much trouble for you!
You'll need to have passed a National Pool Lifeguard Qualification or be able to, You'll need to have the ability to pass a National pool plant qualification, and we can support you with this.
Other responsibilities of this role include (but are not limited to):
- Act as Duty Manager as-and-when required
- Ensuring a welcoming front of house presence is delivered at all times
- Assuming responsibility for centre operations on a shift rotation basis, including key holding, opening and/or closing the centre
- Coordinating the efficient and effective deployment of the team
- Undertaking Reception, pool supervision and /or membership sales, as required
- Assisting in the development and management of a well-balanced activity and event programme
This post requires a satisfactory Disclosure and Barring Service (DBS) DBS check at Enhanced level.
Benefits and more information:
In your role, we want you to feel supported, challenged and rewarded. You will benefit from our family-friendly policies including flexible working, home working, and a local government pension scheme, plus many other staff benefits. You will join a motivated, driven and supportive team that strives for excellence and values its members. You will also be part of a successful and high-achieving development team that is making a real difference to the lives of residents in the borough. For more information about the wide variety of benefits you can take advantage of please visit our Staff Benefits page.
Recruitment timetable
Advert Closing Date: 23/10/2024
Shortlisting Date: TBC
*Please note, we reserve the right to close applications prior to the closing date indicated above - please apply as soon as possible - we look forward to receiving your application.
Guaranteed Interview Scheme:
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:
• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together programme. We particularly welcome applications from members of the Black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
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