The role
About Southwark:
We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse and growing population.
At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.
About the Role:
The Role
With the continued impact of the cost of living crisis and Universal Credit full service, the challenge of income collection in Southwark has never been greater. We are looking for an innovative individual with great customer care skills and welfare knowledge. You will work on a patchless basis within one of our Prevent, Resolve and Recover teams to maximise income and rent arrears collection.
As an Income Officer, you will need to be organised, customer focussed, have technical ability to work a varied caseload and deliver against performance targets. You will use your IT, people skills and knowledge to carry out a variety of activities, including home visits, attending rent surgeries and presenting cases in court.
If you are interested in a challenging position with variety and are willing to go the extra mile, then please complete the online application and outline how you meet the shortlisting criteria.
About You:
To be considered for this role you will need to have experience in a customer-facing role, ideally in a social housing or income collection. Ideally, you will need to have experience in the application of housing income collection procedures and policies. You will need to have experience of working in a performance management environment and in meeting personal and team performance targets. You will ideally be able to communicate effectively, both orally and in writing and you will need to be able to negotiate and problem-solve.
Additional details
Benefits and more information:
In your role, we want you to feel supported, challenged and rewarded. You will benefit from our family-friendly policies including flexible working, home working, and a local government pension scheme, plus many other staff benefits. You will join a motivated, driven and supportive team that strives for excellence and values its members. You will also be part of a successful and high-achieving development team that is making a real difference to the lives of residents in the borough. For more information about the wide variety of benefits you can take advantage of please visit our Staff Benefits page.
Recruitment timetable
Advert close: 17th July 2024
Shortlisting: 23rd July 2024
Interviews planned: 5th August 2024
Guaranteed Interview Scheme:
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:
• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together programme. We particularly welcome applications from members of the Black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
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