The role
We are looking for skilled and effective communicators and confident negotiators able to liaise with a variety of external and internal stakeholders in order to deliver challenging rent collection targets.
Income Officers are responsible for maximisation of income collection and will work in a patchless environment. You will be required to regularly monitor rent accounts to detect and prevent arrears in accordance with the pre-action protocol and the council’s arrears recovery procedure. You'll be assisting tenants in financial difficulty and signposting them to support services to help them sustain their tenancy. If preventative action fails, you would be required to take appropriate recovery action using legal processes up to, and including eviction stage.
Customer focussed in your approach, to succeed you will also need an understanding of housing issues in an urban setting along with the legal processes and procedures of debt management. Team working skills are essential in this role.
Recruitment timetable
Closing Date: 11:59pm on Sunday 10 February 2019
Shortlisting: 13th February 2019
Interviews: 25th February 2019.
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