The role
The Role:
This role is based in the Home search Centre at Bournemouth Road you will provide an effective, customer-friendly and efficient service to clients presenting with housing problems. You will advise clients on a full range of options to solve their housing problem, including intervention, registering on council housing list, initiatives for council tenants, private renting, mortgage advice, moving out of London and shared ownership.
You will develop effective working relationships with colleagues within Southwark, other council and statutory services, external bodies, service users, landlords as well as voluntary and other housing organisations and ensure effective referrals. You will advise clients of available tenancy support services including income maximisation, Discretionary Housing Payments, under occupation schemes, mutual exchange, debt and rent arrears advice and HB support.
About Southwark
We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse and growing population.
At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.
About you:
Essential to this role is having considerable experience in providing housing advice services to members of the public. You will have good knowledge of relevant lettings and homelessness legislation, this will also make you an ideal candidate. You must be an excellent communicator with strong customer focus and commitment. In addition, you will have good IT and organisation skills. You will be expected to have a practical knowledge of social housing and inner city housing problems and the government's welfare reform agenda.
Additional Information:
Please note we are looking for 1 permanent position.
Additional salary details
We will only consider applications from internal candidates, that are current employees or agency workers on an active assignment
Recruitment timetable
Application Closing Date - 24/04/2024
Interview date - 01/05/2024
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the Black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
Guaranteed Interview Scheme
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care, or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
SWCINT
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