The role
The Housing Choice and Supply Service are seeking to recruit an Applications Officer within the Housing Applications and Housing Choice Team, based in Tooley Street.
This is a fast paced role, where you will be required to work as part of a team to assess and process applications to join Southwark’s Homesearch bidding scheme.
You will liaise with a number of departments within the council ensuring the service is accessible and transparent for those in housing need, seeking access to social housing in the borough.
Key duties include:
- Registering and assessing housing applications, to make a final decision on eligibility to join or remain on the Housing List in accordance with Council policy, procedures and housing legislation
- Comply with verification audit measures to ensure all applications are processed in line with our allocations scheme
- Identify potentially fraudulent housing applications - referring to relevant departments for further investigation
- Respond to 100% stakeholder inquiries and complaints within the corporate timescale
- Providing housing advice and signposting
- Working alongside partner agencies to improve access to housing and advice
You will be/have:
- a strong communicator, both written and orally,
- a meticulous eye for detail, and will have the ability to address errors proactively in addition to sharing good practice with team members.
- working independently within minimal supervision and to target
- an excellent word processing skills and good knowledge of MS Excel
- flexible and can adapt to diverse work demands and patterns
- an excellent team ethos
- thorough in your approach to data handling
- positive and can-do approach
- A self starter
Experience of using Iworld Northgate, Icase work and Information at work (EDMS) is desirable, however training will be provided.
For questions about the role please contact Alex Herd on alex.herd@southwark.gov.uk
SWC-INT
Additional details
Please note this role is internal only – as such, we can only accept applications from current Southwark employees or agency workers who are currently on active assignment at Southwark Council.
Please note one of these roles is a fixed term contract until March 2022.
Recruitment timetable
Recruitment Timetable:
Closing Date: 05/09/2021
Interview Date: 09/09/2021 and 10/09/2021
(COVID-19) - information for job applicants Southwark Council are following the most recent Government guidelines surrounding Corona virus. During this period, we still look forward to receiving your application and if successful, we will be conducting interviews remotely via video link. Details will be confirmed via email, if successful.
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