The role
Salary range:
The salary range for this position is: £35,862 - £40,005
The Role:
The key elements of the role are as follows:
To manage a particular caseload in the day-to-day administration, collection and recovery of a mixed tenure portfolio of service charges. Apply and use prevailing legislation including Housing, Local Government, Landlord and Tenant and Data Protection Acts.
To ensure that all services delivered are in accordance with the principles of Best Value.
To seek and decide the most efficient collection routes meeting council and customers’ needs. Also influence the implementation of best practice processes in performance and service delivery so that the team meets its collection targets and supports broader Exchequer Services objectives.
Ensure agreed working practices, procedures and legislation including service charges are applied correctly.
About You:
You will need:
An understanding of and commitment to equal opportunities and anti-discriminatory practice in both the workplace and service delivery and the Council’s health & safety.
Knowledge of pertinent legislation, regulations, guidance and good practice and how they relate to public sector leasehold management and service charges.
Experience of service charge recovery for a portfolio of residential leasehold properties in a mixed tenure environment
Experience of and ability to work on own initiative and be self-motivated and committed to providing a service to customers.
Experience of and ability to make decisions which are informed by analysing information from customers and systems.
About Southwark:
Southwark is a large, ambitious and progressive council with a ‘can do’ attitude and enviable reputation. As a Council, we are successful, passionate and forward-thinking. We are committed to our ‘Fairer Futures for All’ promise which ensures that our residents and businesses are central to everything we do. If you want to make a difference at a local level, apply to Southwark Council today.
Additional salary details
Please note this role is a fixed term contract for 9 months.
- https://jobs.southwark.gov.uk/why-us/
Recruitment timetable
Application Closing Date: 11:59pm Monday 12/02/2024
Interviews: Week commencing 26/02/2024
Guaranteed Interview Scheme
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care, or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
SWC1
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