The role
Are you ready to play a crucial role in shaping our community's sustainable future?
As a Heat Meter Charge Officer, you will be at the forefront of ensuring our service charges adhere to the 2014 Heat Network (Metering & Billing) Regulations. This role is key to maintaining fairness and transparency in our communal heating charges by meticulously tracking and analysing energy use.
You will be responsible for evaluating and compiling individual meter readings to reflect accurate heat tariffs for homeowners and tenants, ensuring fair billing by calculating both estimated and actual costs based on usage and tariffs.
In this role, collaboration with the engineering team on the installation of heat meters will be crucial. Your responsibilities include maintaining data accuracy by analysing large datasets in Excel, scrutinising and reconciling information, and investigating any discrepancies that arise.
You will handle inquiries from homeowners regarding their charges, providing clear and effective explanations to resolve any concerns. Coordinating the billing of charges and calculating tariffs for tenanted properties will also be key aspects of your duties, ensuring precision and efficiency.
Furthermore, contributing to the analysis of other service charges and supporting colleagues in improving charge processes through advanced technology and effective communication with service providers will be essential to your role.
Key responsibilities:
• Provide expert analysis of heat meter data to ensure fair and transparent billing for tenants and homeowners.
• Advise on heat tariffs and billing queries, offering clear and accurate information to residents.
• Collaborate with internal teams to coordinate installations and ensure smooth system operations.
• Investigate discrepancies in data, offering solutions and guidance to resolve any issues.
• Support the calculation of charges and tariffs, working closely with financial teams to ensure accuracy.
• Deliver guidance on regulatory compliance with heat metering regulations, keeping processes aligned with legal standards.
How will you make an impact as our Heat Meter Charge Officer?
• A solid understanding of heat metering legislation and housing management services to ensure compliance.
• Proven experience in analysing and interpreting complex data for accurate billing and tariff calculations.
• Strong IT skills, particularly in Excel, to manage and reconcile large datasets effectively.
• Excellent problem-solving skills to identify and resolve discrepancies or issues.
• Outstanding communication skills, both written and verbal, to provide clear and helpful guidance to tenants and homeowners.
• A keen eye for detail, ensuring all charges are accurate and transparent.
• Experience working with accounting systems and managing financial data.
• Excellent organisation skills and the ability to manage multiple tasks, meeting deadlines and maintaining high standards.
You will join a small, dynamic team dedicated to managing complex data and driving continuous improvement in our services. Your role will not only ensure efficient operations but also foster innovation and collaboration, making a tangible difference in the lives of the people we serve.
Ready to make an impact? Apply now and help us lead the way to a sustainable future!
Additional details
We will only consider applications from internal candidates, that are current employees or agency workers on an active assignment.
About Southwark Council:
Southwark Council is the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues such as The Shard, The Tate Modern and Borough Market along with many social enterprises and we have a young, diverse, and growing population.
At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals, and attend our universities.
Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice, and inequality) underpins all that we do.
Benefits and more information:
In return for all your hard work, skills and experience, you will receive:
• A competitive base salary (pro rata for part time staff)
• Strong supportive senior management team
• Regular one to one supervision
• Professional development & training opportunities
• Clear career development pathways
• Agile and flexible working arrangements
• Local Government Pension Scheme (LGPS)
• Season ticket and cycle loans
• Annual Leave starting at 27 days per year, increasing to 36 (with length of service) (pro rata for part time staff)
• Wellbeing programme
• HSF Health plan and eye care scheme
• EAP employee assistance programme, confidential counselling and support
• Social clubs and staff groups
Guaranteed Interview Scheme:
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:
• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition
Recruitment timetable
Closing date: Monday 30th September 2024 at 23:59
Interview date: Tuesday 15th October 2024
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together programme. We particularly welcome applications from members of the Black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
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