Head of Support Services - INTERNAL ONLY

The role

The Customer & Exchequer Services division is at the forefront of our service delivery, focused on bringing together income and debt functions into a single, efficient service area. As part of this division, the Support Services team is essential to our success, managing service development, systems, and general administration. You will be joining a team that is passionate about innovation and dedicated to achieving year-on-year improvements in performance.

Your mission:

Customer & Exchequer Services covers a multiply of services including rent income, council tax collection, NNDR collection (business rates), corporate call centre, local support, home ownership income, benefits processes, SAP, finance, control & processing, strategy & policy, systems, service development, finance & specialist services.

• As the Head of Support Services, you will play a pivotal role in driving service transformation across the division.
• You will lead major change initiatives and continuous improvements, ensuring our services are cost-effective while delivering exceptional customer experiences.
• You will oversee systems administration, finance, and service development, managing a large team and ensuring the successful operation and development of our IT systems.
• Your leadership will be crucial in implementing key strategies, including our Digital First initiative, and fostering a culture of excellence and innovation.

How will you make an impact:

• You will be a strategic leader with extensive experience in change management and service development, ideally within a local government setting.
• Bring a proven track record of leading transformational change and delivering significant improvements in service performance.
• Strong communication, negotiation, and leadership skills enable you to influence at the executive level and manage teams effectively.
• Be highly organised, with a customer-focused approach and a passion for innovation and continuous improvement.
• With your ability to manage complex projects and drive positive change, you will be instrumental in helping us achieve our goals.
• Strong proficiency with a variety of IT systems and applications, ensuring you can leverage technology to enhance your work.
• This role offers flexible home working blended with travel to our London Bridge HQ, giving you the best of both worlds.
• Please note that we will only consider applications from internal candidates, that are current employees or agency workers on an active assignment.

Additional salary details

About Southwark Council

Southwark Council is the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues such as The Shard, The Tate Modern and Borough Market along with many social enterprises and we have a young, diverse, and growing population.

At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals, and attend our universities.

Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.

Benefits and more information:

https://jobs.southwark.gov.uk/why-us/

In addition to the basic salary range of £65,736 - £82,023, a JNC financial benefits package of £2,724 per annum (pro-rata April-March).

 

Recruitment timetable

Application Closing Date: 11:59 PM on 1^st September 2024

Interview Dates: 23^rd of September 2024

We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian, and ethnic minority communities to increase representation at senior management level in the Council.

Guaranteed Interview Scheme

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition.

Attachments

• JD - Head of Support Services_2024.pdf