The role
The Role:
The Head of Support Services sits within Customer & Exchequer and reports to the Director of Customer and Exchequer. This is a secondment opportunity for 50% of the duties, the substantive post holder has decided to opt for flexible retirement.
Customer and Exchequer covers a multiply of services including rent income, council tax collection, NNDR collection (business rates), corporate call centre, local support, home ownership income, benefits processes, SAP, finance, control & processing, strategy & policy, systems, service development, finance & specialist services. The Head of support services supports all these service areas and is responsible for systems administration, finance and service development. This is an opportunity to gain experience performing to a head of service level and being part of Customer & Exchequer SMT.
About Southwark:
We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse and growing population. At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.
About you:
We are seeking an individual with a flexible and can do attitude, with the ability to juggle demands of the service and the responsibilities of both 50% of their substantive post and 50% of Head of Service post.
You will be a self-starter and independent thinker who can use your initiative to look across Customer and Exchequer and initiate and deliver opportunities to improve the service delivery. You will need an eye for detail and have a finance aptitude given the budget for Customer and Exchequer is in excess of £35m. You will have an aptitude for IT with a leading knowledge of current and future developments for service improvements in the market place.
Additional details
This opportunity is being offered as a secondment for 36 hours per fortnight. We encourage any internal staff to gain agreement from your substantive line manager before applying if you are considering this is as a secondment opportunity for 50% of your working hours.
Additional salary details
This is a secondment opportunity to cover 50% of Head of Support Services post as the current post holder is taking flexible retirement and attracts a JNC Package of £2,724 per annum (pro-rata, April - March)
Please note that we will only consider applications from internal candidates, that are current employees or agency workers on an active assignment.
Benefits and more information:
- https://jobs.southwark.gov.uk/why-us/
- https://jobs.theguardian.com/minisites/southwark-council/life-at-southwark-benefits-and-more/
Recruitment timetable
Application Closing Date: 11.59pm on 7th August 2023
Interview and Assessment: 16th August 2023
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
SWCINT
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