The role
Southwark Council is seeking an experienced and visionary Head of Governance & Tenant Management Organisations to lead the strategic direction, governance, and performance management of Tenant Management Organisations (TMOs).
You will ensure robust governance, risk management, financial controls, and legal compliance while championing best practices in housing services. This role will see you at the forefront of maintaining effective partnerships with key stakeholders, including the Ministry of Housing, Communities and Local Government (MHCLG), and ensuring residents are at the heart of service delivery.
Key Responsibilities
As the Head of Governance & TMOs, you will be responsible for:
1. Strategic Leadership & Governance – Provide leadership to ensure TMOs operate under a robust governance framework, aligned with legal and regulatory requirements. Champion risk management, internal controls, and business planning across all TMOs.
2. Compliance & Risk Management – Oversee TMO compliance with the Regulator of Social Housing consumer standards, ensuring all TMOs adhere to tenancy, leaseholder, and governance regulations.
3. Contract & Relationship Management – Manage statutory and contractual relationships with TMOs, ensuring seamless service delivery for tenants, from tenancy and leasehold management to property maintenance.
4. Financial Oversight – Oversee the collection of rents and service charges, ensuring effective financial management, monitoring TMO budgets, and supporting TMOs with procurement and governance of contractual agreements.
5. Audit & Performance – Lead and direct audit exercises for TMOs, addressing deficiencies in internal controls, HR matters, and whistleblowing reports. Prepare comprehensive reports and performance reviews, ensuring continuous service improvement across all TMOs.
About Southwark:
We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse and growing population.
At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.
Additional details
You will have:
• Leadership Experience – Demonstrated success in managing large teams and complex housing or contract management services, with the ability to lead a diverse range of staff.
• Governance Expertise – Deep knowledge of the regulatory and legal frameworks governing TMOs, residential landlord and tenant law, and social housing.
• Strategic Vision – A proven track record of strategic planning and aligning business operations with long-term goals and external influences.
• Financial Acumen – Strong experience in budget management, financial planning, and delivering cost-effective solutions within a housing environment.
• Stakeholder Engagement – Experience building productive partnerships with internal and external stakeholders, including local government, senior leaders, and community groups.
• Performance Management – A results-driven approach with the ability to establish and monitor performance frameworks that drive continuous improvement.
• Compliance and Risk Management – Expertise in managing compliance with housing regulations and standards, as well as a strong background in risk management and internal controls.
We will only consider applications from internal candidates, that are current employees or agency workers on an active assignment. We encourage any internal staff to to gain agreement from their substantive line manager if considering this is as a secondment opportunity.
Benefits and more information:
In your role, we want you to feel supported, challenged and rewarded. You will benefit from our family-friendly policies including flexible working, home working, and a local government pension scheme, plus many other staff benefits. You will join a motivated, driven and supportive team that strives for excellence and values its members. You will also be part of a successful and high-achieving development team that is making a real difference to the lives of residents in the borough. For more information about the wide variety of benefits you can take advantage of please visit our Staff Benefits page.
Recruitment timetable
• Advert Closing Date: 23/10/2024
• Interview Date: 05/11/2024
*Please note, we reserve the right to close applications prior to the closing date indicated above - please apply as soon as possible - we look forward to receiving your application.
Guaranteed Interview Scheme:
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:
• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition
SWCINT
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together programme. We particularly welcome applications from members of the Black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
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