The role
Internal Only
12 month fixed term contract t cover absence in the team.
We will only consider applications from internal candidates that are current employees or agency workers on an active assignment.
If you are applying for the fixed-term post, this can be offered on a secondment basis. Please ensure you have prior agreement from your current line manager.
To provide advice and assistance to customers attending the Council’s Homesearch Centre and ensure that they receive the help they require at the earliest opportunity.
To administer appointments for all services where clients require additional assistance after being provided with the right advice required.
To provide a daily telephone advice service on behalf of Housing Solutions Service for customers with housing related problems including those at risk of homelessness providing them with comprehensive advice to resolve their query or to enable them to access services, including making appointments and signposting them to other services.
To support customers to use the council’s PC Hub in reception and assist them to access a range of on-line services including the housing options self-assessment service, housing registrations, Housing Moves (London mobility scheme), HomeFinders UK, Seaside and Country Homes, House Exchange and other mutual exchange schemes.
To undertake interviews with all homelessness customers on a face to ace basis and to ensure the personalised plans and outcomes of the homelessness prevention and relief interview work is communicated to customers clearly and to support vulnerable customers to access alternative accommodation in the private rented sector, and affordable housing sector.
To assess the customers housing needs in accordance with the Homelessness Act 2017. A high percentage of customers presenting as homeless will be vulnerable and it is essential to assess the customers needs accurately in accordance with the Care Act 2014, the Children’s Act 1989 and all relevant housing legislation,
To conduct pre-assessment/filtering interviews enabling clients to access the advice and assistance suitable to them at the earliest opportunity.
To provide a face to face interviews and telephone advice service to customers seeking housing and homelessness advice, preventing homelessness, making appointments as necessary and signposting them to relevant services.
SWC-INT
Recruitment timetable
Closing date: Monday 08 February 2021
Interview date: Thursday 18 February 2021
Attachments