The Role
The role will include leading the frontline Gateway Customer Service team and Prevention officers to continue providing excellent customer service and preventing homelessness at initial contact.
The duties will involve providing leadership and strategic direction of Customer Service and in light of Covid-19 looking for further opportunities to deliver excellent services to our customers. The aims of the role include reducing the use of temporary accommodation by preventing homelessness working with are key partners Solace and Shelter and ensure we provide the best housing advice service in the country.
About You:
The successful would need to display high levels of motivation and the ability to organise and manage teams in a fast paced environment, looking at the challenges from different perspectives to achieve a common goal with a win – win attitude.
Application Process:
If you are interested in applying for this role, please complete the application form and submit your suitability for the role, by using the Personal Specification to highlight your skills. The Personal Specification can be found at the bottom of this page under attachments.
Additional Details
INTERNAL ONLY
We will only consider applications from internal candidates that are current employees or agency workers on an active assignment.
If you are applying for the fixed-term post, this can be offered on a secondment basis. Please ensure you have prior agreement from your current line manager.
Recruitment Timetable
Closing Date: 1 September 2020
Interview Date: 17 September 2020
(COVID-19) - information for job applicants Southwark Council are following the most recent Government guidelines surrounding Corona virus. During this period, we still look forward to receiving your application and if successful, we will be conducting interviews remotely via video link. Details will be confirmed via email, if successful.
Attachments