The role
About Southwark:
Southwark is a large, ambitious and progressive council with a ‘can do’ attitude and enviable reputation. As a Council, we are successful, passionate and forward thinking. We are committed to our ‘Fairer Futures for All’ promise, which ensures that our residents and businesses are central to everything we do. If you want to make a difference at a local level, apply to Southwark Council today.
The Role:
Do you have the drive and inter personal skills to manage a patch of non-residential rent accounts (mainly garages) .This post requires a wide range of skills as the role involves all aspects of income collection and recovery.
Garages Income Officers work as part of Exchequer Services to provide a high quality, customer focused service to our customers. Ensuring that we maximise the collection of income for the Council. Working closely with the other teams within Homeownership Services and also internally across the Council in relation to resolving customer enquiries and improving the service to our customers.
The key elements of the role are as follows:
To manage a particular caseload in the day-to-day administration, collection and recovery of rent and service charges. Apply and use prevailing legislation including Housing, Local Government, Landlord and Tenant and Data Protection Acts.
To ensure that all services delivered are in accordance with the principles of Best Value. Furthermore that rent collection and arrears reduction targets are achieved for your portfolio and that quality assurance frameworks are established such that accuracy of data is maintained.
To seek and decide the most efficient collection routes meeting council and customers’ needs. Also influence the implementation of best practice processes in performance and service delivery so that the team meets its collection targets and supports broader Exchequer Services objectives.
Ensure agreed working practices, procedures and legislation are applied correctly, dealing with all enquiries in a polite and professional manner, remaining customer focused at all times.
About you:
You will need;
An understanding of and commitment to equal opportunities and anti-discriminatory practice in both the workplace and service delivery and the Council’s health & safety.
Knowledge of licenses and other non-secure tenancy agreements and how to manage breaches.
Substantial experience of income recovery for a portfolio of non-residential properties in a mixed tenure environment
Experience of and ability to work on own initiative and be self-motivated and committed to providing a service to customers.
Experience of and ability to make decisions which are informed by analysing information from customers and systems.
Ability to prioritise work effectively, to meet deadlines and to deal with conflicting priorities. Ability to work to set standards and targets. Effective time management skills
Ability to work on own initiative and be self-motivated and committed to providing a service to customers. Evidence of a strong customer focus and ability to contribute to continuous improvement.
Additional salary details
We will only consider applications from internal candidates, that are current employees or agency workers on an active assignment.
Benefits and More Information:
https://jobs.southwark.gov.uk/why-us/
https://jobs.theguardian.com/minisites/southwark-council/life-at-southwark-benefits-and-more/
Recruitment timetable
Application closing date: 11:59 PM on 16th January 2022
Interview date: TBC
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
SWCINT
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