The role
About Pension Services
The Southwark Pension Fund is part of the Local Government Pension Scheme (LGPS) and is the largest pension fund in London in terms of scheme membership, with net assets of £1.64 billion.
As part of an ongoing commitment in service delivery, Pension Services is at the start of an exciting journey around future pension provision, service excellence and engagement with fund members and other stakeholders.
To handle all incoming calls, emails and enquiries into the pensions team from multiple contact channels. Triaging, prioritising, and dealing with enquiries on ‘first contact’ or escalating under stage 2 to the correct team/resource for response.
The Role
To provide pension fund customer service support delivering a professional service to (25,000+) Southwark Pension Fund (the Fund) members (consisting of staff, former employees and retirees), multiple Southwark employers, other stakeholders such as Council HR, Schools HR and other professionals or agencies.
To handle all incoming calls, emails and enquiries into the pensions team from multiple contact channels.
Triaging, prioritising, and dealing with enquiries on ‘first contact’ or escalating under stage 2 to the correct team/resource for response.
Benefits:
https://www.jobsatsouthwark.co.uk/why-us/
(COVID-19) - information for job applicants: Southwark Council are following the most recent Government guidelines surrounding Corona virus.
During this period, we still look forward to receiving your application and if successful, we will be conducting interviews remotely via video link. Details will be confirmed via email, if successful.
Additional details
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
Recruitment timetable
Closing date: Tuesday 25 May 2021
Interviews and assessments: Week commencing 31 May 2021
Attachments
