Facilities Helpdesk Officer - INTERNAL ONLY

The role

Are you ready to make a difference in your community? At Southwark Council, we're looking for a dynamic Facilities Helpdesk Officer who thrives in a fast-paced environment and has a passion for supporting local government services. We’re looking for a proactive, customer-focused Facilities Helpdesk Officer to join our team and support our operational FM delivery across Southwark’s estate.

What You’ll Do:

• Provide a responsive help desk service using Manhattan software to manage service requests and support internal and external partners.
• Issue and oversee work orders for contractors, ensuring compliance with health and safety standards and all necessary documentation.
• Coordinate emergency, urgent, and routine repair requests, liaising with clients, contractors, and the technical team to manage progress and costs.
• Maintain and update the Service Desk database to ensure efficient and customer-focused service delivery.
• Support various facilities services, including maintenance, compliance, cleaning, security, and special projects.
• Build and maintain strong working relationships with contractors, suppliers, and key council stakeholders.
• Monitor performance, uphold high standards of timekeeping, and support continuous improvement initiatives.
• Keep the Service Desk Supervisor informed of performance, progress, and customer satisfaction.

How will you make an impact:

We're looking for a motivated Facilities Helpdesk Officer with a sharp eye for detail and a talent for making a real impact and driving positive change. Ideally, you bring a mix of the following:

• Solid background in facilities management, working in a Service or Help Desk environment, in public or private sectors.
• Strong skills in negotiating, instructing, and maintaining relationships with suppliers, contractors, and customers.
• Able to plan, prioritize, and handle multiple deadlines effectively.
• Skilled in MS Office, databases, and help desk software.
• Focused on performance through supporting effective FM strategies and systems.
• Flexibility of home working with trips to our London Bridge HQ.

Additional salary details

About Southwark

As a council, we are successful, passionate, and forward thinking. We are committed to tackling injustice and inequalities and rebuilding our local economy following the pandemic, ensuring that our residents and businesses are central to everything we do.

As a diverse central London borough, Southwark faces a range of challenges, which we aim to address through the delivery of the Borough Plan. We are looking for candidates to join our team to help us continue to make Southwark an inclusive borough for all our communities.   

Southwark Council is an Equal Opportunity Employer, and we welcome applicants from all backgrounds. We monitor our recruitment practices to check that we are employing people in a fair and non-discriminatory way. We also publish annual workforce reports. We are proud to have a workforce that reflects the diversity of our borough.

Benefits and more information

Working for Southwark Council – Southwark

Salary Range: £30,309 - £35,313

Recruitment timetable

Application Closing Date: 11.59pm on the 23rd of September 2024

Interview Date: 30th of September 2024

Application Process

If you are interested in applying for this role, please submit a CV and complete the application forms detailing your suitability for the role. The Job Description and Person Specification can also be found at the bottom of this page under attachments.

We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian, and ethnic minority communities to increase representation at senior management level in the Council.

Guaranteed Interview Scheme

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care.
• If you consider yourself to be disabled or if you have a long-term health condition.

Attachments

• Job Description & Person Specification