About Southwark
We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse and growing population.
At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.
**Join Our Team as an Extra Care Housing Officer!**
Are you passionate about making a difference in the lives of older, vulnerable residents? We are looking for a dedicated Extra Care Housing Officer to join our team and deliver exceptional housing management services in our extra care schemes.
**Key Responsibilities:**
🌟 **Customer-Focused Service:** Deliver an efficient, responsive, and sensitive housing management service, focusing on continually improving satisfaction for our residents.
🌟 **Partnership and Coordination:** Maximise opportunities to co-ordinate and collaborate with key partners and stakeholders to enhance the quality of our services.
🌟 **Health and Safety:** Regularly monitor the health and safety of residents, ensuring all potential risks are minimised or removed.
🌟 **Tenancy Management:**
- Provide tenancy management services within the framework of the tenancy agreement and relevant housing procedures.
- Maintain tenancy conditions and assist in the preparation of tenancy agreements and information packs.
- Lead the lettings process for new residents and manage tenancy terminations.
🌟 **Enforcement and Resolution:**
- Deal with the enforcement of tenancy conditions within extra care schemes according to council procedures.
- Ensure the resolution of any anti-social behaviour.
🌟 **Building Maintenance:**
- Monitor and inspect the building to ensure the scheme is maintained in good condition, including communal areas.
- Take residents' needs into account for planned maintenance.
🌟 **Safe Environment:** Work collaboratively with tenants, colleagues, and relevant agencies to enable all residents to live in a safe and secure environment across extra care or sheltered housing schemes.
**Requirements:**
- Passion for supporting older, vulnerable residents
- Enhanced DBS required
If you are enthusiastic, empathetic, and committed to improving the lives of others, we would love to hear from you! Join our team and play a vital role in creating a caring and supportive community for our residents.
**Apply Now** to make a positive impact as an Extra Care Housing Officer!
Additional salary details
Benefits and more information:
In your role, we want you to feel supported, challenged and rewarded. You will benefit from our family-friendly policies including flexible working, home working, and a local government pension scheme, plus many other staff benefits. You will join a motivated, driven and supportive team that strives for excellence and values its members. You will also be part of a successful and high-achieving development team that is making a real difference to the lives of residents in the borough. For more information about the wide variety of benefits you can take advantage of please visit our Staff Benefits page.
Recruitment timetable
Closing Date: 08/09/2024
Guaranteed Interview Scheme
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care, or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
SWCINT
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