The Role
We are looking for a Duty Support Officer to join the Learning Disability Service in Adult Social Care.
The Duty Support Officer will provide effective and efficient business support across the service so that frontline staff can concentrate on delivering the core business function.
The main administrative tasks of this role include answering incoming phone calls, and responding to emails and dealing with enquiries from service users, families and service providers. Updating service users files and information as needed.
A working understanding of Data Protection and GDPR is required for this roles due to confidentiality requirements around service users personal data.
This is a 5 days a week office based role.
About Southwark:
We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse and growing population.
At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.
About our Team:
The Learning Disabilities service supports adults aged 25+ with a disability and eligible social care needs. The Team makeup includes team managers, social workers, assistant practitioners and business support officers. The Team works closely with our health and education colleagues as well as the third sector and care providers.
About You:
The successful applicant would have substantial experience within an administrative role with a good working knowledge of different computer systems. Knowledge and experience of working with financial data would be highly beneficial. Also, an understanding of disabilities; including autism and learning disabilities, as well as the adult social care sector would be beneficial.
Recruitment timetable
Closing 12/5/2024
Interviews 21/05/2024
We are an organisation that is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council
Guaranteed Interview Scheme
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care, or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
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