The role
Are you passionate about creating outstanding customer experiences? Are you ready to shape the future of leisure services and make a real difference in your community?
Southwark Council is offering an exciting opportunity to be part of our leisure centre, empowering residents to lead healthier, happier lives. We are seeking a dedicated and enthusiastic Duty Manager to join our growing team. If you have a passion for customer service, excellent leadership skills, and a commitment to delivering outstanding facilities, this is the perfect opportunity to make an impact in a dynamic environment.
About the role:
As a Duty Manager, you’ll be responsible for overseeing daily operations, ensuring the highest standards of safety, cleanliness, and customer service, and leading a fantastic team of Recreation Assistants. Your leadership will drive the success of the centre, ensuring smooth operations while delivering a great experience for our visitors.
Your Key Responsibilities:
- Taking full responsibility for operation of the facility including acting as keyholder, security when opening/closing facility, and implementation of all Normal and Emergency Operating Procedures
- Ensuring a welcoming front of house presence is delivered at all times
- Leading and managing the centre teams on duty, ensuring that high levels of centre presentation and service delivery are achieved at all times
- Ensuring the centre operates in line with H&S and legislative requirements, and Council Policy and Procedures.
- Manage any incidents arising, taking the lead in response to an emergency situation
About You
We’re looking for a proactive and enthusiastic leader with a passion for customer service and team development. You’ll bring:
- Experience in a leisure or customer service-focused environment
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- The ability to stay calm under pressure and handle emergencies effectively
Why Join Us?
- Make a Difference: Help shape a leisure service that truly benefits the community.
- Professional Growth: Access development opportunities to enhance your skills and career.
- Be Part of Something New: Join us as we build a modern, customer-focused leisure service.
Additional details
Southwark Leisure Services operates across several sites, seven days a week from early morning to late night. There is a requirement for the post holder on occasions, to work outside normal office hours and at different venues to meet the needs of the service.
- Job Type: Permanent 36 Hours Full time
- Some weekend and evening work will be required to meet service needs.
- Southwark Council is committed to equality, diversity, and inclusion.
This post requires a satisfactory Disclosure and Barring Service (DBS) DBS check at (Enhanced) level.
Benefits and more information:
In your role, we want you to feel supported, challenged and rewarded. You will benefit from our family-friendly policies including flexible working, home working, and a local government pension scheme, plus many other staff benefits. You will join a motivated, driven and supportive team that strives for excellence and values its members. You will also be part of a successful and high-achieving development team that is making a real difference to the lives of residents in the borough. For more information about the wide variety of benefits you can take advantage of please visit our Staff Benefits page.
Recruitment timetable
Closing Date: Friday 21 MARCH 2025
Interview Date: Wednesday 26 MARCH 2025
Guaranteed Interview Scheme:
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:
• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together programme. We particularly welcome applications from members of the Black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
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