The role
Are you passionate about creating digital experiences that captivate and engage? We are looking for a Digital Content Officer to take charge of our digital presence and help shape the way our community interacts with us online. In this role, you will be the go-to expert for managing and enhancing content across our corporate website, intranet, and other key platforms. You will be instrumental in keeping our digital spaces fresh, accessible, and user-friendly, ensuring that visitors, residents, and businesses can find what they need quickly and easily.
As a Digital Content Officer, you will work closely with various teams to lead website improvements and content updates, using data, analytics, and user feedback to make informed decisions. You will champion projects that not only make our sites look great but function seamlessly, from implementing new content systems to improving user journeys. Your attention to detail and creative approach will ensure that everything from layout to language aligns with our goals of delivering top-tier digital services.
You will also play a vital role in content creation, shaping how we communicate with users through well-crafted, engaging copy. As a champion in digital best practices, you will guide others across the organisation in writing for the web, ensuring consistency in tone and style. This is an opportunity to bring your innovative ideas to life and help transform the way we connect with our audience in the digital space.
Key responsibilities:
• Provide expert advice on managing and updating content across Southwark’s corporate website, intranet, and other platforms, ensuring they meet user needs.
• Lead website and content improvements, using data, analytics, and user feedback to enhance usability and accessibility.
• Provide guidance on best practices for writing for the web, ensuring consistent tone and style across all digital content.
• Collaborate with various teams to drive digital projects, from content updates to system implementations.
• Support the implementation of new web features and tools, ensuring they align with strategic goals and improve user experience.
• Analyse web statistics and user data to recommend ongoing improvements, ensuring content remains relevant and easy to navigate.
How will you make an impact as our Digital Content Officer?
You will bring a blend of technical expertise, creativity, and hands-on experience to ensure our digital platforms thrive.
• Proven experience working with content management systems and digital content platforms.
• Strong understanding of the latest technology trends and their application in web management.
• Excellent writing and communication skills, with the ability to create clear and engaging content for a variety of audiences.
• Experience using web analytics tools like Google Analytics to drive data-led improvements.
• Ability to manage digital projects, ensuring they are delivered on time and within scope.
• Strong stakeholder management skills, with the ability to collaborate effectively across different teams.
• Experience working in a large, customer-focused organisation.
• Ability to work independently, take initiative, and bring creative ideas to life.
Additional details
We will only consider applications from internal candidates, that are current employees or agency workers on an active assignment. We encourage any internal staff to to gain agreement from their substantive line manager if considering this is as a secondment opportunity.
This post is a fixed term/ secondment for 12 months.
About Southwark Council:
Southwark Council is the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues such as The Shard, The Tate Modern and Borough Market along with many social enterprises and we have a young, diverse, and growing population.
At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals, and attend our universities.
Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice, and inequality) underpins all that we do.
Benefits and more information:
In return for all your hard work, skills and experience, you will receive:
• A competitive base salary (pro rata for part time staff)
• Strong supportive senior management team
• Regular one to one supervision
• Professional development & training opportunities
• Clear career development pathways
• Agile and flexible working arrangements
• Local Government Pension Scheme (LGPS)
• Season ticket and cycle loans
• Annual Leave starting at 29 days per year, increasing to 37 (with length of service) (pro rata for part time staff)
• Wellbeing programme
• HSF Health plan and eye care scheme
• EAP employee assistance programme, confidential counselling and support
• Social clubs and staff groups
Guaranteed Interview Scheme:
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:
• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition
Recruitment timetable:
Closing date: Sunday 22nd September 2024 at 23:59*
*We reserve the right to close this vacancy once a sufficient number of applications has been received. You are advised to submit your application as early as possible to avoid disappointment.
Interview date: to be confirmed
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together programme. We particularly welcome applications from members of the Black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
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