The Role:
At Intermediate Care Southwark (ICS), we are an integrated health and social care team comprising dedicated professionals such as physiotherapists, social workers, occupational therapists, nurses, pharmacists, and more. Together, we provide short-term, targeted support to maximize individuals' independence and promote recovery. Our focus is on Reablement—optimising skills to support recovery and independence. We work from a strength-based approach, building on existing skills and resources, while also collaborating with specialist care providers.
Our team has recently achieved significant milestones in promoting independence and recovery among our service users. Through our collaborative efforts, we have successfully facilitated numerous individuals' transitions to greater independence and improved quality of life.
About Southwark
We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse and growing population.
At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.
About You:
As a Customer Support Officer you will have the opportunity to work in a dynamic, Multi-Disciplinary Team setting, focusing on strengths-based practice and promoting independence and recovery.
Your main duties will include:
- Providing professional expertise, skills and advice to ensure the delivery of high-quality services within Adult Social Care.
- Collaborating with Multi-Disciplinary Team Managers and reporting to Senior Business Support Officer to deliver a safe, strength-based service, promoting and improving independence
- Engaging in safeguarding functions, including escalating concerns to minimise risks to safety and well-being.
Experience and Skills:
- Demonstrated ability to build rapport with clients and families, effectively communicating and understanding their needs.
- Proficiency in identifying risks during client interactions and referring clients to appropriate resources or escalating to duty managers when necessary.
- Skilled in obtaining feedback from care agencies and effectively managing complaints against our care provision
- Confidence in handling systems, referrals, and communication with various healthcare professionals.
- Adaptability to change and proficiency in managing spreadsheets, inputting referrals, and maintaining statistics.
- Strong advocacy skills, supporting clients and explaining complex policies such as the Charging Policy.
Additional salary details
*Please note, we reserve the right to close applications prior to the closing date indicated above - please apply as soon as possible - we look forward to receiving your application*
Recruitment timetable
Closing Date - 20/03/2024
Interview Dates - 27/03/2024
Guaranteed Interview Scheme
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care, or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
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