The role
About Southwark:
Southwark is a large, ambitious and progressive council with a ‘can do’ attitude and enviable reputation.
Southwark Older People and Physical Disabilities Service
We are currently seeking exceptional Customer Support Officers to take ownership and responsibility for the queries received from our customers and residents. This is a challenging and rewarding role where you will get to make a real difference to our customers and help us to reach suitable resolutions for both the business and our service users.
The role:
The role requires you to have exceptional listening and problem solving skills in order to resolve queries received at the first point of contact in a timely and positive manner. No two days are the same so you must enjoy working in a varied and busy environment.
You will already be experienced in customer services, be customer focused and results driven. It is essential that you have a can-do attitude and a positive approach, including flexibility and adaptability and the ability to remain composed under pressure. A natural multi-tasker, you will operate in an organized and structured manner; be detail driven and capable of producing outstanding quality work at all times.
You will be responsible for undertaking a range of administration tasks. The main aspect of the role will be to complete telephone screening assessments with clients in line with the Care Act over the phone; therefore, highly developed interpersonal skills will be key to this customer-focused role.
You should have knowledge and understanding of disability, conditions as well as disability equipment and the application of Care Act Legislation.
You will need to have high personal standards towards completing work and personal conduct, be highly organised and have excellent report writing and time management skills to enable you to work to tight deadlines
Customer Support Officers are based at a Resource Centre close to Southwark’s developing Elephant and Castle area, just off the Walworth Road.
About you:
Throughout your time at Southwark you will be constantly learning. You will be challenged by your work, encouraged to try new approaches and supported to maximise your potential. We will invest in providing the resources you need to develop professionally, through a combination of informal on-the-job and formal development programmes.
Additional salary details
Benefits and other information:
This role is a Fixed Term Contract for 12 months
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal conviction
https://jobs.southwark.gov.uk/why-us/
https://jobs.theguardian.com/minisites/southwark-council/life-at-southwark-benefits-and-more/
Recruitment timetable
Advert Closing Date: 23/08/2022
Shortlisting Date: 24/08/2022
Interview date: 12/09/2022
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
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