1 x Permanent post
1 x 6 months fixed term post
This post require post holder to work shift patterns in line with the Contact Centres out of hours operations including evenings, weekends and bank holidays
Salary plus night work and weekend enhancement
The role
Would you like to work within a fast paced vibrant environment and become part of our Out of Hours Team providing a professional, customer focused service to our callers?
Are you able to provide a professional, high quality, front line customer focused service to all Out of Hours callers ensuring that all enquiries are swiftly and comprehensively resolved at first point of contact?
We are seeking an excellent communicator who will handle enquires from customers, internal and external stakeholders providing excellent customer services.
You will be sensitive to the needs of the diverse local community and use all services available to help meet the needs of individuals by liaising with colleagues across the Council, contractors and other partner agencies to resolve enquiries.
Please click on the vacancy information & person specification and job description documents for further details about this role and information on what to include in your application.
We reserve the right to close this recruitment campaign early and advise you to complete your online application as soon as possible due to high volume of interested.
Recruitment timetable
Closing Date: 20th November 2017
Interviews: Week commencing 27th November 2017
Attachments