The Role:
We have one part time vacancy (21 Hours) to fill in our My Southwark Homeowners Customer Service Telephone contact centre team
The role will include you working within our offices, where your duties will include working directly with customers, assisting them to access a wide range of council services and updating and maintaining computerised record systems at our busy telephone Contact Centre in Peckham.
You will also benefit from attending workshops and other training activities to develop your knowledge, skills and behaviours attributes.
About Southwark:
We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse and growing population.
At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.
Additional salary details
Additional Information:
Please advised that is is a part-time role of 21 hours per week (working Wednesday, Thursday and Friday).
Benefits:
https://jobs.southwark.gov.uk/why-us/
Recruitment timetable
Recruitment Timetable:
Closing Date: 29th September 2023
Interviews: 10th October 2023
*Please note, we reserve the right to close applications prior to the closing date indicated above - please apply as soon as possible - we look forward to receiving your application.
We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.
Guaranteed Interview Scheme
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care, or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
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